Privacy Policy
ServicePro ("we", "us") is an on-demand services marketplace operated by MyServicePro Digital Services (Pty) Ltd. This policy explains what personal information we collect, why, and your rights under the Protection of Personal Information Act, 2013 (POPIA).
1. Information we collect
- Account details: name, email address, phone number, physical address, and role (customer or service provider).
- Provider verification (KYC): identity documents and bank account details submitted by service providers so we can verify them and pay them out.
- Payment information: payments are processed by our payment providers (Paystack and Stripe). We never see or store your full card number — we keep only transaction references, amounts, and statuses.
- Platform activity: job requests, bids, bookings, reviews, in-app messages, portfolio photos, and support tickets.
- Technical data: device and browser information, IP address, push-notification tokens (if you enable notifications), service logs used for security and troubleshooting, and product-usage analytics (e.g. signups, jobs posted, bookings completed — never message contents).
- Web Studio enquiries: first name, surname, email address, phone number, chosen package, brand preferences (logo, colours, and what they want the site to do), and any message you submit through our website-design enquiry form, with your consent.
2. Why we use it
- To operate the marketplace: match customers with providers, process escrow payments, and release payouts.
- To verify service providers (identity and bank checks) so the platform stays safe and trustworthy.
- To communicate with you: verification emails/SMS, booking updates, receipts, and support responses.
- To keep the platform secure: fraud prevention, dispute resolution, rate limiting, and abuse detection.
- To meet our legal obligations, including tax and financial record-keeping.
- To respond to Web Studio enquiries: we use your enquiry details only to contact you about your website request (by email or WhatsApp) and to manage that request.
3. Who we share it with
We share only what each service needs to do its job. We never sell your personal information.
- Paystack & Stripe — payment processing and refunds.
- Brevo — transactional email delivery (verification, receipts, notifications).
- Clickatell — SMS verification codes.
- Sentry — error monitoring (crash reports with technical diagnostics only).
- PostHog — product analytics (usage events such as signups and bookings, so we can improve the platform).
- Render, Vercel & Neon — secure hosting of our application and database.
- The other party to your booking — a provider you hire sees the details needed to do the job (your name, job description, and contact/location details you provide); customers see a provider's public profile.
4. Cross-border transfer of your information
Some of our service providers process or store data outside South Africa — for example, our database infrastructure runs on servers in the United States, and some of our email/hosting partners operate internationally. Where we transfer personal information outside South Africa, we only use providers that are contractually bound to protect your information to a standard consistent with POPIA, and the transfer is necessary to perform our contract with you (operating your account and bookings). We do not transfer your information internationally for any other purpose.
5. How long we keep it
We keep your information while your account is active. Financial transaction records are retained as required by South African tax and financial law (generally 5 years). If you delete your account, we remove or de-identify your personal information except where the law requires us to keep it, or where an active escrow or dispute must first be resolved.
Web Studio enquiry details are kept only while your enquiry is active, or until you ask us to delete them — whichever comes first.
6. Security
We protect your information with encryption in transit (HTTPS), hashed passwords, role-based access controls, optional two-factor authentication, and continuous monitoring. No system is 100% secure, but we treat the safety of your data and your money as our highest priority.
7. Your rights (POPIA)
- Access the personal information we hold about you.
- Ask us to correct or update it.
- Ask us to delete it (subject to legal retention duties).
- Object to processing or withdraw consent.
- Lodge a complaint with our Information Officer (below) or directly with the Information Regulator of South Africa (inforegulator.org.za).
To exercise any of these rights, email us at legal@myservicepro.co.za.
8. Children
ServicePro is for users aged 18 and older. We do not knowingly collect personal information from children.
9. Changes to this policy
If we make material changes, we will update the effective date above and notify you in the app.
10. Our Information Officer & contact us
MyServicePro Digital Services (Pty) Ltd
Registration number: 2026/608144/07
Registered in South Africa
Information Officer: The Director, MyServicePro Digital Services (Pty) Ltd
Email: legal@myservicepro.co.za