Terms of Service
These terms govern your use of ServicePro, the on-demand services marketplace at www.myservicepro.co.za and its apps. By creating an account you agree to them.
1. What ServicePro is
ServicePro is a marketplace platform that connects customers who need services (such as plumbing, electrical work, or cleaning) with independent service providers. We facilitate the introduction, communication, and payment — the service itself is delivered by the provider. Providers are independent contractors, not our employees or agents.
2. Accounts and verification
- You must be 18 or older and provide accurate information.
- Email verification is required before you can post jobs or bid on them.
- Service providers must complete identity (KYC) verification and add a verified bank account before they can bid and receive payouts.
- You are responsible for keeping your login credentials secure. We offer optional two-factor authentication.
3. Payments and escrow
When a customer accepts a provider's price, the customer pays the full amount up front through our payment providers (Paystack or Stripe). That money is held in escrow — the provider is paid only after the customer confirms the job is complete. On release, the provider receives 90% of the job amount and ServicePro retains a 10% platform fee.
- All prices are in South African Rand (ZAR).
- If a customer does not confirm or dispute within the confirmation window after a provider marks the job complete, the payment is released automatically.
- Paying or accepting payment for platform-arranged work outside the platform circumvents the protections above and is a breach of these terms.
4. Cancellations, refunds, and your 7-day cooling-off right
- Before payment: customers may cancel a request free of charge at any time before paying. Providers may withdraw before payment; the request reopens for other providers.
- After payment (escrow held): if the provider cancels or cannot deliver, the customer is refunded in full to the original payment method. Customers who wish to cancel after payment must use the dispute process so both sides can be heard.
- Disputes: either party may open a dispute on a booking. Escrow is frozen while our team reviews it, and resolved by releasing payment, issuing a refund, or a partial outcome. Our resolution decision is final on the platform, without limiting your rights under South African consumer law.
- Refund processing times depend on the payment provider and your bank (typically 5–10 business days).
Statutory cooling-off right (Electronic Communications and Transactions Act, s44): as a consumer entering into an electronic transaction, you ordinarily have the right to cancel within 7 days without reason or penalty. However, this right does not apply once a service has begun with your consent before the 7 days are up. Because ServicePro bookings are scheduled and typically begin within days of payment, by accepting a bid and scheduling a booking you consent to the provider's service commencing before the 7-day period ends, and the statutory cooling-off right no longer applies to that specific booking once work has started. Before work starts, you may still cancel under the "before payment" / dispute rules above.
5. Provider responsibilities
- Deliver services with reasonable skill and care, as described in your bid.
- Hold any licences or certifications legally required for your trade.
- You are responsible for your own tax obligations on income earned through the platform.
- You are responsible for any loss or damage to a customer's property that you cause while performing a job. ServicePro is not an insurer of your work and does not provide liability insurance on your behalf — providers are encouraged to hold their own public liability insurance appropriate to their trade.
6. Acceptable use
You may not use ServicePro to: break the law; harass, threaten, or discriminate against another user; post false reviews, fraudulent jobs, or fake credentials; misrepresent your identity or qualifications; attempt to circumvent escrow by arranging payment outside the platform; scrape, reverse-engineer, or interfere with the platform's operation; or upload unlawful, defamatory, or infringing content. We may suspend or close accounts that breach these terms, with escrowed funds handled through the dispute process.
7. Content
You keep ownership of content you post (profiles, portfolio photos, reviews) and grant us a licence to display it on the platform. Don't post content you don't have the right to share.
8. Liability
Please read this section carefully — it limits our liability to you.
ServicePro is a marketplace. We introduce customers to independent service providers and process payment on their behalf — we do not ourselves perform the plumbing, electrical, cleaning, or other work booked through the platform, and providers are independent contractors, not our employees or agents. We provide the platform "as is" and make no warranty as to the quality, safety, timing, or legality of work performed by a provider, or of a customer's conduct.
To the maximum extent permitted by law, ServicePro's total liability to you arising from your use of the platform — whether in contract, delict, or otherwise — is limited to the platform fees we actually earned from the specific booking giving rise to the claim, and we exclude liability for indirect, incidental, or consequential loss (such as loss of income or opportunity).
Nothing in this clause excludes or limits liability that cannot lawfully be excluded under South African law — including our liability for gross negligence, fraud, wilful misconduct, or death or personal injury caused by our own negligence, or any right you have under the Consumer Protection Act, 68 of 2008, that cannot be waived.
9. Indemnity
You agree to indemnify and hold ServicePro, its directors, and staff harmless against any claim, loss, or cost (including reasonable legal fees) arising from: your breach of these terms; your violation of any law or third party's rights; or your own negligent or wrongful acts or omissions in connection with a booking (for example, damage a provider causes on a job, or false information a customer or provider supplies).
10. Privacy
Our Privacy Policy explains how we handle your personal information under POPIA.
11. Disputes and resolution
If a disagreement arises, please first raise it through the in-app dispute process or Help Center — most issues are resolved there without needing lawyers or courts. If a dispute cannot be resolved this way, it will be subject to the exclusive jurisdiction of the South African courts, without limiting any right you have to approach an ombud, the National Consumer Commission, or the Information Regulator.
12. Changes and termination
We may update these terms; material changes will be announced in the app and the effective date updated. You may close your account at any time — active bookings and escrow must first be completed or resolved.
13. Governing law and contact
These terms are governed by the laws of the Republic of South Africa.
MyServicePro Digital Services (Pty) Ltd
Registration number: 2026/608144/07
Registered in South Africa
Email: legal@myservicepro.co.za